Terms & Refund Policy

Last updated: 30 September 2026

What you're buying

Review generation services for a single business location: branded NFC cards and stickers installed at your premises, routing to the review platforms you choose, plus the reporting and management described in whichever tier you select.

Term and cancellation

• No long-term contract. Monthly service runs month to month.
• Cancel with 7 days' written notice. No penalty, no termination fee.
• Setup fees are one-time and cover work already performed — design, hardware, installation and training.

Your hardware

The cards, stickers, decals and stands are yours from the day they're installed. If you cancel, we hand over your redirect destinations and keep them pointed at your Google profile for 12 months at no charge, so nothing you paid for stops working.

Google Business Profile access

We require Manager-level access while we're working for you. You stay the owner, and you can revoke our access from your own Google account at any time. Revoking access during the guarantee period voids the guarantee, because we can no longer do the work or count the results.

Refunds — the 90-day guarantee

Available on Growth, Concierge and Studio. Not available on Starter.

If your business serves at least 100 customers a month, your touchpoints stay visible and undamaged, and your team uses the system as trained — and your review profiles receive fewer than 15 new customer reviews within 90 days of install — we refund your setup fee in full.

• The refund covers the setup fee. Monthly service fees already paid are not refunded; cancel monthly service any time with 7 days' notice.
• We evaluate on day 97 — seven days after the 90-day period closes — so a review posted on day 89 still counts if it's still live.
• Request a refund within 30 days of that evaluation date.

What voids the guarantee

• Your business serves fewer than 100 customers a month. We confirm this together before you sign, and we'll tell you if you don't qualify rather than sell you something that can't work.
• Cards, stickers or decals are removed, covered or damaged without telling us. Replacements are free — just ask.
• Google Business Profile Manager access is revoked during the 90 days.
• Anyone on your team offers customers anything in exchange for a review, sets review quotas for staff, or asks customers to mention a specific employee or include specific content. All of these violate Google's policies and put your profile at risk regardless of our guarantee.

What we won't do

We do not screen or filter your customers by sentiment before asking for a review — a practice called review gating — and we won't build it for you. Every customer sees the same card and the same page. We don't offer incentives for reviews and we don't set review quotas for your staff.

What we can't control

Review platforms decide independently whether to publish, hold or remove any individual review, and they change their policies without telling us. We build our method to comply with their published rules, but we can't guarantee any particular platform's treatment of any particular review, and we aren't responsible for platform decisions or policy changes.

Not affiliated with any review platform

NaplesReviews is an independent company. We are not affiliated with, sponsored by, endorsed by or certified by Google, Yelp, OpenTable, TripAdvisor, Facebook or Angi. Google is a trademark of Google LLC. All other marks belong to their owners.

Governing law

These terms are governed by the laws of the State of Florida, and any dispute is heard in Collier County, Florida. Limitation of liability, indemnification and dispute resolution are addressed in the full Service Agreement.

Questions

Email contact@naples.reviews or call (239) 631-0969 and ask for the full Service Agreement before you book. We'd rather you read it first.